SHIPPING AND RETURNS
Shipping Policy
Shipping Methods:
-
We offer shipping within Canada and internationally.
-
Orders are processed and shipped within a maximum of 6 business days of receiving payment.
Domestic Shipping:
-
Domestic orders are shipped via FedEx, with tracking information provided.
-
Estimated delivery times are a maximum of 6 business days from the date of shipment, depending on your location.
International Shipping:
-
International orders are shipped via DHL, with tracking information provided.
-
Estimated delivery times vary depending on the destination country and customs processing. (No more than 6 Business days)
Shipping Costs:
-
All domestic and international shipping costs are zero, regardless of your location.
Customs and Duties:
-
International orders may be subject to customs duties and taxes imposed by the destination country.
-
Customers are responsible for any customs duties, taxes, or fees incurred upon importation of their order.
Order Tracking:
-
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
-
You can track the status of your order using the provided tracking number on the shipping carrier's website.
Delivery Issues:
-
If you experience any issues with the delivery of your order, please contact us at silksymphony@amraji.com or +1 (647) 975-6810 (Whats App – regular call or text messages) for assistance.
-
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
Return & Exchange Policy
Returns:
-
We accept returns within 10 days of receiving your order.
-
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
-
Your return must also include the original receipt or proof of purchase.
Exchanges:
-
We offer exchanges for all of the items within 10 days of receiving your order.
-
To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
-
Your exchange must also include the original receipt or proof of purchase.
Return Process:
-
Contact our customer service team at SilkSymphony@amraji.com to initiate the return or exchange process.
-
Once your return or exchange request is approved, we will provide you with a return shipping label.
-
Package your item securely, including the original packaging and receipt, and affix the provided return shipping label to the package.
-
Drop off your package at any authorized shipping location.
-
Once we receive your return, we will inspect the item to ensure it meets our return criteria.
-
Upon approval, we will process your refund or exchange and notify you via email.
Return Shipping:
-
Return shipping for eligible returns and exchanges is free of charge.
Refunds:
-
Once your return is received and inspected, we will process your refund within 1 business days.
-
Refunds will be issued to the original method of payment.
Contact Information:
-
If you have any questions or concerns regarding returns or exchanges, please contact us at SilkSymphony@amraji.com or +1 (647) 975-6810.